t's & c's

TERMS & CONDITIONS

This website (the “Site”) is operated by a private company registered in the United Kingdom (the “Company”, “we”, “us”, or “our”). By accessing or purchasing from the Site, you agree to be bound by the following Terms and Conditions (“Terms”), along with any linked policies. These Terms apply to all users, including browsers, vendors, customers, and contributors. If you do not accept them, do not access or use the Site.

  1. LEGAL JURISDICTION & CONSUMER RIGHTS

These Terms are intended to comply with applicable consumer protection laws in all jurisdictions in which we operate, including but not limited to the United Kingdom, the European Union, the United States, Canada, and the MENA region. Where local consumer law mandates different or additional rights, those shall prevail only to the extent required by statute. These Terms are governed by the laws of England and Wales. However, users in the United States are also subject to arbitration under the Federal Arbitration Act (FAA), and if the FAA is deemed inapplicable, then the laws of New York State will apply. Residents in other regions may also be entitled to mandatory consumer protections under local law.

  1. ELIGIBILITY

By using this Site, you confirm that you are at least the age of majority in your state or country of residence and that you are legally able to enter into binding contracts. You also agree that you will not use the Site for any illegal or unauthorized purpose and that you will comply with all applicable local, state, national, and international laws and regulations.

  1. MODIFICATIONS

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms or any content on the Site at any time. It is your responsibility to check this page periodically for changes. Continued use of the Site following the posting of any changes constitutes acceptance of those changes.

  1. INFORMATION ACCURACY

We strive to ensure that the information on our Site is accurate and current, but we make no warranties or guarantees regarding the completeness, accuracy, or timeliness of any content. Product descriptions, pricing, and availability are subject to change without notice, and we reserve the right to correct any errors, inaccuracies, or omissions at any time.

  1. PRODUCT USE, HEIGHT CLAIMS & INJURY DISCLAIMER

Our footwear products are designed to enhance height perception through innovative insole engineering and elevated design elements. However, height gains may vary depending on body proportions, posture, and usage. By purchasing our products, you acknowledge that height-enhancing footwear can influence your posture, gait, and balance. We strongly recommend acclimating gradually to our footwear to avoid discomfort or imbalance. The Company disclaims all liability for injuries, accidents, or physical issues arising from improper use, failure to adapt, or wearing our footwear in situations requiring stability, such as while driving, climbing stairs, operating machinery, or walking on uneven terrain.

  1. SIZING, FIT & WEAR DISCLAIMER

We strive to make our sizing as true to size as possible and customers are responsible for using our size chart to select the appropriate fit. If you are unsure, size charts are not available, or you need further assistance, please contact our support team at support@conzuri.com prior to purchase. We accept no liability for discomfort or improper fit resulting from customer error once the footwear has been used or worn. Due to variations in screen display settings, actual product colors may differ slightly from those displayed on the Site. Once worn outside, items are considered used and are not eligible for return unless there is a manufacturing defect.

  1. ORDERS, BILLING & FRAUD

We reserve the right to refuse, cancel, or limit any order placed through our Site at our sole discretion, particularly in cases where we detect fraud, abuse, or a breach of our Terms. You agree to provide complete and accurate billing, shipping, and contact information and to update this information as needed to complete transactions and facilitate communication. We also reserve the right to block or blacklist any individual, email, or IP address that we believe has violated our policies or misused our platform.

  1. PRICES, TAXES & DUTIES

All product prices are displayed in your selected currency and are subject to change without notice. For international customers, customs duties, VAT, or other import taxes may apply upon delivery. However, we have measures in place to cover or offset these costs in select regions where possible. We are not responsible for delays caused by customs or for additional fees incurred due to non-payment. We are not responsible for delays caused by customs or for additional fees incurred due to non-payment.

  1. RETURNS, REFUNDS & RESTOCKING

We offer a 30-day return policy for physical products that remain unused and in their original packaging. Customers are responsible for the cost of return shipping unless the item is defective. At our discretion, we may apply a restocking fee of up to 15% for returned goods. For digital products, including programs and guides, a refund may only be requested after a minimum of 21 days of usage and if less than 50% of the product has been accessed. By purchasing, you waive your right under EU/UK law to cancel digital content once usage begins. Abuse of refund privileges may lead to denial of future refund requests.

  1. RESELLING & COMMERCIAL USE

All purchases are intended for personal, non-commercial use. Unauthorized resale or commercial distribution of our products is strictly prohibited. We reserve the right to cancel orders suspected of being placed for resale purposes and to take legal action if necessary.

  1. USER CONTENT & REVIEWS

By submitting reviews, testimonials, images, or other content to our Site or social media platforms, you grant us a perpetual, royalty-free, irrevocable, and global license to use, reproduce, modify, and publish such content for marketing or promotional purposes. You warrant that any content submitted is truthful, owned by you, and does not violate any third-party rights, including intellectual property or privacy rights.

  1. SMS & ELECTRONIC COMMUNICATION

By opting in to receive SMS communications from us, you agree to receive automated and recurring messages related to orders, promotions, reviews, and transactional updates. Message frequency varies. Reply STOP to unsubscribe at any time. Standard message and data rates may apply. We are not responsible for missed or undelivered messages due to carrier issues or incorrect numbers. Messaging policies are further outlined in our Messaging Terms and Messaging Privacy Policy.

TCPA & CTIA Compliance (US Users)
By opting into SMS messaging from our store, you provide express written consent under the Telephone Consumer Protection Act (TCPA) to receive recurring marketing messages sent via auto-dialer or artificial/prerecorded voice systems. You acknowledge that consent is not required as a condition of purchase. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For support, reply HELP or contact us at support@conzuri.com. See our Privacy Policy and Terms of Service for more details, including our arbitration clause and class action waiver.

  1. INTELLECTUAL PROPERTY

All trademarks, logos, designs, and content found on this Site are the property of the Company or its licensors and may not be used, reproduced, or distributed without express written consent. Unauthorized use of any material from the Site may result in civil or criminal penalties.

  1. OPTIONAL TOOLS & THIRD-PARTY SERVICES

From time to time, we may provide access to third-party tools, plugins, or content, including integrations with external platforms. These are provided “as is” and without any warranties or guarantees. You acknowledge and agree that we are not liable for any harm or damages arising from your use of optional third-party services.

  1. FORCE MAJEURE

We shall not be held liable for delays or failure to perform obligations under these Terms due to events beyond our control, including natural disasters, acts of war or terrorism, government actions, transportation interruptions, pandemics, labor strikes, or technological failures.

  1. LIMITATION OF LIABILITY

To the maximum extent allowed by applicable law, our total liability to you for any damages arising out of or related to your use of the Site or our products shall not exceed the amount paid by you for the product in question. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or goodwill. This limitation does not apply where it would be illegal to exclude liability, including for death or personal injury caused by negligence or for fraudulent misrepresentation.

  1. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its officers, affiliates, employees, agents, and service providers from any claim, demand, or liability, including reasonable legal fees, arising out of your breach of these Terms or misuse of our products or services.

  1. ARBITRATION & CLASS ACTION WAIVER (US CUSTOMERS ONLY)

US-based users agree that any disputes shall be resolved through binding individual arbitration under the rules of the American Arbitration Association (AAA). Arbitration hearings will take place in London, UK, or virtually via video conference. By agreeing to these Terms, you waive the right to participate in any class or collective action.

If you do not wish to be bound by this arbitration clause, you may opt out by sending a written notice—by post or email—to our legal department within 30 days of your first purchase. Include your full name, order number, and a clear statement that you wish to opt out of arbitration.

Contact for opt-out:

Email: support@conzuri.com
Address: ICONSALVI MEDIA GROUP LTD, 124 Finchley Road, London NW3 5JS, United Kingdom

  1. SEVERABILITY

If any provision of these Terms is found to be unenforceable or unlawful under applicable law, it shall be severed from these Terms, and the remaining provisions shall remain in full force and effect.

  1. ENTIRE AGREEMENT

These Terms, along with our Privacy Policy and other referenced documents, constitute the full and final agreement between you and the Company regarding your use of our Site and products. They supersede all prior communications and agreements, whether oral or written.

  1. CONTACT

For questions, legal notices, or requests, contact us at: Email: support@conzuri.com Mail: ICONSALVI MEDIA GROUP LTD, 124 Finchley Road, London NW3 5JS

  1. LEGAL ENTITY DISCLOSURE

Legal Name: ICONSALVI MEDIA GROUP LTD Company Number: 12265708 Registered Address: 124 Finchley Road, London NW3 5JS Jurisdiction: England and Wales