refunds & returns
RETURN & REFUND POLICY
Returns & Refunds
Our insoles are guaranteed for 1 MONTH - Conzuri will replace or repair the item should you experience any defects in craftsmanship or breakage of the air compression bubble.
If you directly damage, break or lose the item - you will not be eligible for the 1 MONTH guarantee.
We are not responsible for any damage at the fault of the courier. All apeals related to damaged packaging should be reported to the courier responsible for delivery.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your refund, we require a receipt or proof of purchase.
- Please get in touch for the return address. We will send send you the delivery details for our US facility, or UK facility (whichever is closer to you)
- Please send PROOF of shipment once returned (i.e. email / direct message us a picture of the receipt) so we can use it as a reference
- If you return the item with tracking, please let us know when the order is epected to arrive back at our warehouse. If you follow-up, we can double-check with the shipping team to see if your return has been recieved
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will receive reimbursment in 3-5 working days.
If you have purchased through a friend (using their affiliate code), you will not be elegible for a refund, nor will you be able to return your order. This is to protect the integrity of our affiliate comission system.
If you have purchased a bundle package, and decide to return an item/items from your order, you will have limited elegiblity for a refund. In order to calculate your reimbursement, we will deduct the full-price value of each item un-returned to get the remaining refundable amount.
If you would like to cancel your order you have 6 hours to do so. Contact us immediately if you would like to cancel. If 6 hours has passed then we are unable to cancel your order as it would have already been processed.
If your order has already been fulfilled within this 6 hours, we are unable to process a refund (as your package is already on the way). You will need to initiate a return once your receive the pacakge.
Your refund for a cancelled order will take 3-5 working days depending on your payment method. Paypal is instant whereas credit card/debit card buyers may have to wait a little longer.
Exchanges (if applicable):
- If you want to exchange for a different size or style, you can return the item for store credit and place a new order for the size or style that you desire.
- If you need to exchange it for the same item, send us an email and we will go from there.
- You will be subject to a re-delivery fee to receive your exchange (fees are discussed on our FAQ page)
- To return your product, contact us via email and we will guide you with the next best steps
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For any more information feel free to contact our customer support team at:
- Email: (email@example.com)
- Instagram: (@conzuri)